Gaming is meant to be fun — not a way to deal with stress or problems. 9poki wants you to always enjoy gaming safely, mindfully, and within your own limits. This page has everything you need to know about responsible gaming.
9poki is about more than entertainment — we care about your wellbeing. Learn about the core pillars of our responsible gaming programme.
Set your own limits for deposits, betting, and session time. Once a limit is in place, it cannot be changed for 24 hours — that's your built-in protection.
Take a temporary account break of 24 hours to 6 weeks to clear your head. No gaming or betting is possible during this time.
If you need an extended break, you can close your account for anywhere from 6 months to permanently. There are no penalties for this decision.
View your full gaming and transaction history at any time. Knowing how much time and money you've spent makes it easier to stay in control.
9poki strictly prohibits anyone under the age of 18 from gaming. Age verification is mandatory at registration and before your first withdrawal.
If gaming is causing you stress, our 24/7 support team can help connect you with the right assistance — completely confidentially.
Responsible gaming isn't just about betting less. It means keeping gaming fun, not letting it harm other areas of your life, and staying in control. At 9poki, we believe that with the right awareness, gaming can be a genuinely enjoyable experience.
Online gaming is growing fast in Bangladesh. Millions of people spend time daily on slots, cricket betting, or Live Casino. But many don't realise that gaming addiction is a real risk — one that's much easier to avoid when you're aware of it early.
At 9poki, we've developed a range of tools and guidelines to foster a culture of responsible gaming. On this page, you'll find how to enjoy gaming safely, what signs to watch out for, and where to get help if things go wrong.
9poki's responsible gaming program is built to international standards. All our player protection tools are completely free and available at any time.
Gaming addiction doesn't happen overnight — it builds gradually. Watch out for these warning signs:
If three or more of the above signs apply to you, it's important to act now. Take the self-assessment below or contact our support team directly.
Responsible gaming doesn't have to be complicated. A few simple habits are all it takes to keep gaming fun:
Decide upfront how much you're willing to spend on gaming each week or month — and stop when you hit that limit.
Rather than gaming for long stretches, set a fixed time limit. Take a 5–10 minute break every hour.
Wanting to bet more after a big win is natural — but that's where losses begin. Know when to stop, or stick to your plan.
Chasing losses almost always leads to bigger ones. If you're down, call it a day.
Gaming while angry, anxious, or depressed leads to poor decisions and a higher risk of losses.
Only game with money you can afford to lose. Never use borrowed funds or emergency savings.
Log in to the 9poki platform and access any of the following protection tools at any time via Account Settings. All tools are completely free.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Cap the maximum amount you can bet within a set time period. This is the most effective way to prevent significant losses.
Decide the maximum amount you're willing to lose in a given session. Once you hit that limit, betting stops automatically.
Set a time limit for each day or session before you start playing. You'll receive a reminder when your time is up.
Temporarily suspend your account for anywhere between 1 day and 6 weeks. You won't be able to log in during the break.
For a longer or permanent break, use the self-exclusion option. Our support team will walk you through the process.
Setting limits on your 9poki account takes just a few minutes. Follow the steps below:
Log in to your 9poki account and click your profile icon in the top right corner.
Select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose the type of limit you want — deposit, betting, loss, or session time.
Decide how much to limit and whether it applies on a daily, weekly, or monthly basis.
Save. Limit decreases take effect immediately. Requests to increase a limit apply after 24 hours.
Answer the questions below. This is not a medical test, but it can help you become more aware of your gaming habits.
Did you spend more than your planned budget on gaming last month?
Have you tried to cut back on gaming but couldn't?
Has gaming caused problems with your family or work?
Have you kept coming back to try to win back money you've lost?
Have you hidden or lied to family members about your gaming?
Do you feel irritable or restless when you're not gaming?
Gaming is for players aged 18 and above only. Please play responsibly.
9poki has everything in place to keep you protected. Set your own limits, play mindfully, and keep gaming a source of enjoyment.