How your personal information is collected, stored, and used — all explained clearly right here. 9poki believes transparency is the strongest form of security.
All your data is protected with 256-bit SSL/TLS encryption — from login to payment, every step is fully secure.
Your personal information is never sold to third parties. It is used solely to improve our services.
We only collect the information necessary to provide our services — nothing more.
Your explicit consent is obtained before your data is used. You have the right to withdraw that consent at any time.
Your data is stored in ISO-certified data centers, with regular security audits ensuring everything stays protected.
Upon account closure or upon request, your data will be permanently deleted within the specified timeframe.
9poki is one of Bangladesh's most trusted online gaming platforms. We believe that trust is the foundation of a great gaming experience — and trust is built through transparency. That's why our Privacy Policy is written to be clear and straightforward, so every member can easily understand how their information is handled.
This Privacy Policy applies to the 9poki website and all related services. By using the site or creating an account, you are considered to have agreed to this policy. It takes approximately 5 minutes to read — we encourage you to go through it carefully.
This policy is built on internationally recognized data protection standards (GDPR-inspired). Your privacy means more to us than a legal obligation — it is a core part of our values.
9poki only collects information necessary to provide its services. The data we collect falls into three main categories:
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile number | Account creation and payments | Yes |
| NID number | KYC Verification | Yes, for withdrawals |
| IP Address | Security and fraud prevention | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
9poki uses your information only for specific, legitimate purposes. We never use your data unnecessarily. The primary uses are detailed below:
Your information is used to create your account, verify logins, process payments, and track your gaming history. This is the foundation of everything we do.
Your data is analyzed to protect your account from unauthorized access and to detect money laundering and fraud — all for your own security.
9poki is legally required to store and report KYC documents in accordance with regulatory guidelines. Your consent is not required for data use in this context.
We analyze your gaming preferences and habits to provide better game suggestions and offers, making your overall gaming experience more enjoyable.
Your mobile number and email are used to send transaction confirmations, security alerts, promotional offers, and important updates. You have the option to opt out of promotional messages.
9poki will never call or message you asking for your password or full NID number. If you receive any such communication, please notify our support team immediately.
9poki uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality and enhance your overall experience.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features, including login sessions.
9poki never sells your personal data. However, information may be shared in certain specific circumstances:
Minimal data is shared with trusted third parties to facilitate payment processing, identity verification, and technical site operations. These partners are bound by strict confidentiality agreements and may only use the data for their designated purpose.
We are legally obligated to disclose information when required by a court order, government directive, or regulatory authority. In such cases, we provide only the specific data requested.
All our third-party partners are required to undergo annual security assessments. Partners who fail to meet our standards will have their relationship terminated.
9poki follows the highest industry standards to keep your data safe. Our security framework operates across multiple layers:
Our servers are housed in ISO 27001-certified data centers equipped with 24/7 security personnel, biometric access controls, and environmental monitoring systems.
As a 9poki member, you have a number of important rights over your personal data. These rights are outlined in detail below:
You may request information on how your data is being used.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data under certain conditions.
You may request that we stop using your data for specific purposes.
You may request a copy of your personal data to download.
You may object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, email us at support@9poki.com. We will endeavor to respond within 30 days. Please note that legal obligations may prevent us from fulfilling certain requests in full — in such cases, we will explain why.
9poki does not retain data beyond what is necessary. Separate retention periods are set for different types of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Core account information | Duration of active account + 5 years | Legal Obligations |
| Transaction records | 7 years | Financial Regulatory Compliance |
| KYC Documents | 5 years | AML Compliance |
| Gaming logs | 3 years | Responsible Gaming Monitoring |
| Cookie data | 30 days to 1 year | Site Functionality |
| Support chat records | 2 years | Service Improvement |
Once the retention period expires, data is automatically and securely deleted or anonymized. Even after account closure, certain information may be retained for a legally required period.
9poki strictly prohibits anyone under 18 from using the platform. The protection of minors is a top priority under our privacy policy.
If you have submitted information on behalf of a minor, please notify us immediately. We will delete that information without delay.
9poki may update this Privacy Policy as needed. Members will be notified separately depending on the significance of the changes:
Continued use of the site after any changes constitutes acceptance of the updated policy. If you do not agree to the revised policy, you may request account closure.
We recommend visiting this page regularly. The "Last Updated" date at the top of the page will tell you whether the policy has changed.
For any privacy-related questions, requests, or complaints, please get in touch with us:
We take every privacy request seriously and work to resolve it as quickly as possible. Your trust is our greatest asset — and we are always committed to protecting your privacy.
Enjoy the best gaming experience on 9poki with your information fully protected. Register now and claim your welcome bonus.